Contact Us
Our support team is ready to assist with account questions, withdrawals, payment methods, bonus balance, free spins, or technical concerns. Whether you need help with registration, KYC, recent wins, or managing active promotions across the online casino, live casino or live betting sections, we can assist. Advisers can explain deposit limits, verification steps and withdrawal timelines, and provide guidance on featured games and popular slots to keep your play running smoothly and within your chosen limits.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; live chat response within minutes) |
| General enquiries | [email protected] (billing, corporate and account queries) |
| Affiliate enquiries | [email protected] (programme and payments) |
| Phone | +44 20 7946 0832 (Mon - Fri, 09:00 - 18:00) |
| Working hours | 24/7 live chat; email replies Mon - Fri, 09:00 - 18:00 |
Email Support
Email is our preferred contact method for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line and complete, up-to-date contact details to speed handling. Including your account ID and a brief description of the issue helps us respond faster and avoid delays.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. For account checks, KYC or complex payments, resolution may take longer depending on the issue and required verification. We’ll keep you informed at each step and prioritise urgent safety or payment cases to minimise delays.
Feedback
Have a suggestion or an idea for improving the website? We’d love to hear from you. Share your feedback about the games, promotions, or how the site works, and our team will review it carefully. Your comments help us make practical improvements to the service and create a smoother experience for everyone who visits.