Data Privacy Policy
This Privacy Policy explains how Vegas Hero Casino may collect, use, store and protect information when you use our website or related services. We respect your privacy and handle personal information with care. Please read this page to understand what information may be processed, why it is used and what choices may be available to you.
Information we collect
The information we collect depends on how you interact with the website and which services you use. It may include personal, technical and transactional information.
Personal and account data
When you create or manage an account, we may collect details such as your name, date of birth, email address, telephone number and residential address. We may also request identity documents or information needed to confirm your identity, address or ownership of a payment method. Please provide accurate information and keep your account details up to date.
Technical data and user activity
When you visit the website, we may receive technical information such as your IP address, device and browser type, operating system, language settings, access times and pages viewed. We may record activity relating to your account and use of the website, including security events and preferences.
Transactional data
Where payment services are available, we may process information about deposits, withdrawals and payment methods, including transaction amounts, dates and status. Payment providers may handle payment details through their own systems. We may not receive or store the full details of every payment method.
How we use information
We may use information to create and maintain accounts, provide requested services, process transactions, verify identity, respond to enquiries and protect accounts. We may also use it to monitor website performance, identify suspicious activity, maintain records and meet applicable operational or legal requirements. We use information only for purposes connected with our services or as otherwise explained when it is collected.
Information sharing and third parties
We may share relevant information with service providers that support website hosting, payment processing, identity checks, security, customer support or technical operations. These providers should use information only for the services they provide to us and handle it securely. Information may also be disclosed where needed to protect users, investigate suspected misuse or respond to a valid legal request. We do not describe third-party providers here as independent of their own privacy terms, so please review those terms when using their services.
Cookies and tracking technologies
Our website may use cookies or similar technologies to keep essential features working, remember selected settings, support account security and understand how the site is used. You can manage cookies through your browser settings. Disabling some cookies may affect the availability or operation of certain website features.
Information storage and protection
We take reasonable steps to protect information from unauthorised access, alteration, loss or disclosure. Measures may include restricted access, account safeguards and secure systems. No method of online storage or transmission can be guaranteed to be completely secure. We retain information for as long as it is needed for the purposes described in this policy, subject to applicable requirements and operational needs.
Your privacy rights
Depending on the rules that apply to you, you may be able to ask us for access to personal information, request a correction, ask for deletion or object to certain uses. You may also be able to request a copy of information you provided. To make a request, contact us through an available support channel and provide enough detail for us to identify your account. We may need to verify your identity before responding.
Policy updates
We may update this Privacy Policy when our practices or services change. The current version will be available on the website. Please review it from time to time to see how we handle information.